What to do if you are not satisfied with an article?

For us at Natura Srl, your satisfaction is the basis of our return policies.

Thanks to the formula Satisfied or reimbursed by Natura Srl you can return the items that do not satisfy you within 14 days of receipt. Once the goods have been returned, we will proceed with the refund , however, remember that the shipping costs are at your expense and will not be reimbursed!

Right of withdrawal
Pursuant to art. 64 and ss. of the Consumer Code, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations, within fourteen (14) working days from the delivery of the purchased products verifiable by courier receipt. This right is not valid for purchases in which the Customer is a company, the purchased good is for commercial use of the activity and requires billing.

Any delay in returning the products by the customer excludes him from the right to receive a refund. Within 10 days from the receipt at our headquarters of the returned goods we will proceed to refund of the entire amount order (excluding shipping costs) by non-transferable bank check or bank transfer.


What to do if I receive an Incorrect or Damaged Item?

In the event that the goods received are incorrect or have defects / injuries, remember to report it within 14 days from the delivery of the same. One of our operators will take care of organizing (at our expense) the dispatch of the replacement items and the collection of the incorrect / defective goods. Place the items to be returned in their original packaging, sealed and complete with any certificates, instructions, etc. and deliver it to the courier in charge at the time of delivery of the replacement goods, we’ll take care of the rest!


If you are not satisfied with the purchased product or you have received a defective, damaged or incorrect item, contact our Customer Service immediately at the toll-free number 800125735 or by e-mail at contacts@benessence.it, one of our operators will be happy to help you.